1. Introduction & Scope
22bt (referred to herein as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and related services.
By using 22bt's services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact support.
This Privacy Policy applies to all registered members and users of 22bt's services.
2. What Information We Collect
Various types of information may be collected when you create an account or use our services at 22bt. This information falls into two main categories:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification |
| Contact Information | Email, phone number, address | Account Management |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, browser, device | Security & Fraud Prevention |
| Usage Information | Gaming history, betting patterns | Service Improvement & Personalization |
3. How Your Information Is Used
22bt uses your information only for specific purposes. We never sell your data to third parties for commercial gain. The main reasons we use your information are:
- To complete account registration and the verification process.
- To securely process deposit and withdrawal transactions.
- To provide bonuses, promotions, and personalized offers.
- To ensure platform security and detect fraudulent activity.
- To fulfill legal obligations and meet regulatory authority requirements.
- To provide customer support and resolve complaints.
- To promote responsible gaming and monitor for problematic behavior.
- To improve service quality and develop new features.
22bt will never ask for your password, bank PIN, or full card number via email or chat. If you receive such a request, please notify our support team immediately.
4. Data Sharing & Third Parties
22bt may share your information with third parties in the following limited circumstances. In each case, your data is handled with the highest level of protection:
- Payment Processor: To process transactions via bKash, Nagad, Rocket, and bank transfer.
- KYC service provider: Licensed third parties for identity verification.
- Regulatory Authority: Where required to meet legal obligations.
- Security Partner: For fraud detection and account security.
- Game software provider: Limited data to support the gaming experience.
In all such cases, we ensure through contractual agreements that third parties cannot use your information for their own purposes.
5. Cookies & Tracking Technologies
22bt uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security | Until the session expires |
| Functional Cookies | Language & Preference Storage | 1 Year |
| Analytics Cookies | Usage Statistics | 6 Months |
| Marketing Cookies | Personalized Advertising | 30 Days |
You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.
6. Data Retention & Security
22bt uses industry-standard technology to protect your data. Our security measures include:
- 256-bit SSL/TLS encryption – all data transfers are encrypted.
- Two-Factor Authentication (2FA) — an extra layer of security for your account.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- Restricted Staff Access – Only authorized personnel are permitted to access your data.
Your data may generally be retained for up to 5 years after account closure, as it may be required for legal obligations and dispute resolution.
22bt's servers are located in secure data centers and are monitored around the clock. Your information is protected against unauthorized access.
7. Your Rights
Under the 22bt Privacy Policy, you are entitled to the following rights. Contact our support team to exercise any of these rights:
Right to Access
The right to know what information we hold about you.
Right to Rectification
The right to correct inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Object to Processing
The right to object to the processing of your data for specific purposes.
Data Portability
The right to receive your data in a machine-readable format.
Right to Restrict Processing
Request to restrict the use of your data while a matter is under investigation.
8. Protection of Minors' Data
22bt strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors. If we find evidence that a minor has registered on our platform, the account will be closed immediately and all collected data will be permanently deleted.
If you believe a minor is using our services, please notify the support team immediately.
9. International Data Transfers
As 22bt operates as an international platform, your data may in some cases be stored or processed on servers located in other countries. In such cases, we ensure that:
- Data transfers are conducted in accordance with international data protection standards.
- The recipient country or organization ensures adequate protection measures are in place.
- Contractual data protection terms are in place with all third parties.
10. Marketing Communications
If you consented to marketing communications at registration, we may send you information about promotions, bonus offers, and new games. You can withdraw this consent at any time by:
- By clicking the "Unsubscribe" link at the bottom of any email.
- By updating your marketing preferences in Account Settings.
- By submitting a request to the support team.
Opting out of marketing communications will not stop essential account and transaction notifications from being sent.
11. Policy Changes
22bt reserves the right to update this Privacy Policy at any time. For any significant changes, we will:
- Publish a notice on the website.
- Registered members will be notified by email.
- We will update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact & Complaints
For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us. Our Data Protection Team typically responds within 72 hours.
Email: [email protected] | Live Chat: Available 24/7